Privacy Policy

1. Introduction

WhatSender ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you use our WhatSender browser extension and website (collectively, the "Service"). By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect different types of information for various purposes to provide and improve our Service to you:

2.1 Information You Provide Directly

• Contact Information: Email address when you contact support or sign up for updates
• Message Content: Message templates you create within the extension (stored locally on your device only)
• Contact Lists: Phone numbers you import for messaging (processed locally, not transmitted to our servers)

2.2 Automatically Collected Information

• Device Information: Browser type and version, operating system, device type
• Usage Data: Extension installation date, feature usage statistics, error logs
• Technical Data: IP address, browser settings, time zone

2.3 Information We Do NOT Collect

• We do NOT collect or store the content of your WhatsApp messages
• We do NOT access your WhatsApp contacts or conversations
• We do NOT collect your WhatsApp account credentials
• We do NOT track your messaging activity or recipients

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our Service
• To notify you about changes to our Service
• To provide customer support and respond to inquiries
• To detect, prevent, and address technical issues
• To analyze usage patterns and optimize user experience
• To send you updates and marketing communications (with your consent)

4. Data Storage and Retention

We implement different storage approaches based on data type:

• Local Storage: Message templates, contact lists, and extension settings are stored locally on your device using browser storage APIs. This data never leaves your device.
• Server Storage: Contact form submissions, support requests, and analytics data are stored on secure servers.
• Retention Period: We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy. Analytics data is retained for up to 24 months.
• Data Deletion: You can delete locally stored data by uninstalling the extension or clearing browser data. To request deletion of server-stored data, contact us at privacy@whatsend.org.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

• Service Providers: We may employ third-party companies to facilitate our Service (e.g., hosting, analytics). These parties have access to your information only to perform tasks on our behalf and are obligated not to disclose or use it for other purposes.
• Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your data is transferred.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption of data in transit using TLS/SSL protocols
• Secure server infrastructure with regular security audits
• Access controls limiting data access to authorized personnel only
• Regular security assessments and vulnerability testing
• Local data storage on your device for sensitive information

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your data for certain purposes
• Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at privacy@whatsend.org. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your settings and preferences

You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, some features of our Service may not function properly without cookies.

9. Third-Party Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you access.

We use the following third-party services:

• Analytics: To analyze website traffic and usage patterns
• Hosting: To host our website and services

10. Children's Privacy

Our Service is not intended for use by children under the age of 13 (or 16 in the European Economic Area). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us. If we discover that a child has provided us with personal information, we will delete it immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in compliance with this Privacy Policy and applicable laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we will provide a more prominent notice (such as an email notification). We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to all legitimate requests within 30 days.